Return to Noticeboard Stories

Tenant satisfaction survey 2023

We're committed to providing the best service possible to our tenants, and your input is crucial in helping us achieve that.

That's why we conduct a Tenant Satisfaction Survey every three years to gather your thoughts on our services and areas for improvement.

We value your feedback and will use it to identify ways to enhance our services and shape our future approach. On 27 October, we'll send out email surveys to all tenants with an email address. Non-respondents and those without email addresses will be sent postal surveys in mid-November, and this will be followed by a telephone survey, conducted by Research Resource, in December through to January 2024.

The survey will cover various aspects of our service including building safety, home repairs, respectful engagement, complaint handling, and neighborhood management. We'll use your responses to determine how well we're doing and where we can make improvements.

Thank you in advance for taking the time to participate in our survey. Your feedback is highly valued and appreciated.