Your Customer Experience

Compliments, Complaints, Suggestions and Feedback...

We want all of our customers to enjoy their experience with Loreburn, so if things go wrong it's important you let us know. This will give us the opportunity to make things right for you, learn from our mistakes, and improve our service going forward.

If you would like to tell us about your experience, you can:

For more information on complaints please refer to our Making A Complaint leaflet. 

Please contact the Customer Engagement team on 01387 321300 if you have any queries about how your complaint is being handled.

If you would like to report a repair, please call our repairs contractor - Enterprising DG on 01387 271221.