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Contact us
Chat with us online!
Our Live Chat service can put you in touch with one of our trained advisers during our opening hours. Click on the icon on the bottom right of your screen to get started.
How can we help?
You can contact us about most things quickly and easily online. Click on the links below to get in touch.
Other ways to get in touch...
- Call us on 01387 321 300 for general enquiries, or 01387 321 400 for repairs
- Send an email to customerservice@loreburn.org.uk
- Complete the contact form below and we will get back to you within two working days
Ask our Digital Assistant
Available 24/7, our Digital Assistant may have that answer you've been looking for. When using the Digital Assistant, it’s good to keep it simple with short sentences. It won’t be able to discuss personal information, including:
- Your tenancy details
- Your rent account
- Your repair requests, current or historical
Live chat with our team
During office hours you can use our Live Chat feature, which connects you directly to a member of our Customer Service, Income or Repairs team. Between 9am and 5pm, Monday to Friday, click on our Digital Assistant to get started.
Quick links
Find your Neighbourhood Officer
Your neighbourhood officer can assist with any tenancy related queries, and steer you in the right direction about services or support you might need.
Find your Income Officer
Help us to help you by keeping us up to date with any changes in your circumstances. If you find yourself in rent arrears, we can help by agreeing an affordable payment plan in order to clear your account and get you back on track.