The majority of our tenants keep their homes in GREAT condition, but we understand that accidents can happen.
If a repair is needed due to damage caused by anyone living at your home or visiting you, even if this is accidental, then you will be responsible for the cost. This is what we call a rechargable repair.
We have a rechargeable repairs policy to ensure our approach is fair, consistent and clear. The money we allocate for repairs must be spent only on work we have a responsibility for as the service is funded from rent paid by tenants.
We will always tell you about additional charges before we carry out any works. We will also give you an estimate of the cost. If it’s an emergency you will receive the bill after we’ve completed the work
For more information on rechargable repairs, take a look at your Tenant Handbook.