Contact us > Complaints & compliments
Complaints & compliments
Any feedback we receive helps us to develop and improve our services.
If you'd like to pass on your thanks and compliments to let us know we've done a good job, please get in touch. Or if you have an idea of how we could do something better, we'd welcome your feedback.
What would you like to do?
Make a complaint
We're committed to providing an exceptional customer experience...but we understand that things can go wrong from time to time. If it does, it's important that you let us know. Click the button below to fill in our online form.
Make a complaint
Share something positive
We love to hear about when we've gone the extra mile. If you’d like to share your feedback with us, click the button below to fill in our online form.
Our GREAT Communications Promise
You can expect us to be:
- Open and honest
- Professional
- Respectful
- Assessible
- Clear.
Read our Communications Promise for more information.
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Other ways to get in touch
Prefer to get in touch via telephone? Or maybe you'd like to chat to us online? Visit our main contact page for more ways to get in touch.