We've set out how we're performing in some key areas.

You’ll see targets for these performance measures are also outlined, so you can see if we’re doing better, or worse, than we were aiming for.

Results and outcomes for Quarter 2, 2021/22: 


Repairs

 Q22,510

Repairs appointments were
made in the quarter.

 Q29/10

Appointments were attended.

That’s a total of 2,489 repairs
attended.

 Q596%

Of our customers were satisfied with
our repairs service.

Target = 94%


Homes Let

 Q254 homes

Were re-let in the quarter.

 Q218 days

The average time it took us to
re-let homes.

 Q2100%

Of new tenants were satisfied
with their homes.


Complaints & Compliments

We received

 Q295 compliments

We handled Q135 complaints