Urgent and routine repairs can be requested by:
Calling our In House Repairs Team on 01387 321 400 between 8am and 5pm, Monday to Friday
Emailing the team – repairs@loreburn.org.uk
Using the online Report a Repair Form
Please DO NOT use the Report a Repair Tool to submit out of hours and emergency repairs. Report these separately by calling 01387 321400.
You can report emergency repairs at any time. Dial 01387 321 400 and select 'Option 1' if you're calling outside of our office hours.
If you smell gas or suspect a gas leak please call 0800 111 999 immediately.
We categorise emergency repairs as those which cause an immediate hazard or danger to you or your home. We aim to respond to emergency repairs within 5 hours.
The list below is designed to give you some guidance about what repairs are emergencies:
Loss of gas or water supply
Loss of electric power or unsafe sockets/electrical fittings
Loss of space/water heating where no alternative is available
External windows, doors or locks which are not secured
Blocked toilets when there is no other toilet available in the property
A blocked sink, bath or drain
Significant leaking or flooding from a water pipe, heating pipe, tank or cistern
An unsafe path or access to the property
Loss of communal lighting and/or emergency lights
