Recommendations to Results ASB

 

Tenant volunteers recently attended in-person focus groups with an independent consultant to review our Anti-Social Behaviour (ASB) Policy.

 

Tenants reported that the sessions were interesting, informative and that they were able to express their feelings.

 

We hope to continue to involve tenants to review our policies in future and for tenants to be proactive in helping us to achieve GREAT results.

 

Recommendations:                               

 Results

Anti-Social Behaviour Policy

         Included in: 

Clearer definition of what is and isn’t ASB                                                     

       Section 4
Additional categories of reporting ASB             Section 6
Risk assessment of cases             Section 8
Considerations of patterns           Section 9
Appropriate escalation of cases          Section 10
Regular updates and communications           Section 12
Clearer expectations of case closure            Section 13
Performance reporting to ensure Loreburn remain accountable          Section 15
Staff training to highlight what Loreburn will do for staff        Section 19

    

Thank you to everyone that participated, this policy has now been updated and is available to view in our Resource Library.

 

"It was brilliant, we should do these more often, everything that was brought up was great

and I felt listened to."

 

"It was useful, I felt we had a fair chance to

express our feelings on how things were."

 

"I enjoyed it and would be happy to participate in future, the communication was good before and during the meeting and I felt my input was validated."

 

"It was a good experience."

"I genuinely found it to be helpful, informative

and a very pro-active way to do it"