If you’re a Loreburn tenant, you can now manage your home and tenancy online, with our new platform My Home.
With My Home you can:
Pay rent and check balances
Report a repair
Manage your personal and household details
Check contractor inspections
Get in touch and make a complaint
Register here: My Home
Need assistance?
Call us on 01387 321300 connect via webchat, or speak with your Housing Officer.
Register now for a chance to win a £50 Amazon Voucher.*
*tenants who register in the first month will be entered into a prize draw.
Your Questions Answered:
I am still having trouble getting set up. Can I speak to someone?
Certainly, call us on 01387 321300 if you’re struggling to get set up.
Where is my tenancy reference number?
You’ll find it in your invitation to register or on a rent statement.
If you can’t locate it, get in touch and we’ll let you know what it is.
Is there a guide?
Yes, short video guides for accessing the service via a mobile device are below. A written user guide is also available for any desktop users.
https://youtube.com/shorts/mIZl9Dc-W_c
My Tenancy
https://youtube.com/shorts/qmVXvPkKR6c?feature=share
My Account
https://youtube.com/shorts/r-b6bMxYuJM?feature=share
My House
https://youtube.com/shorts/F3fRQVK4uq4?feature=share
My Household
https://youtube.com/shorts/qTnMeGu-UvQ?feature=share
My Inspections
https://youtube.com/shorts/HxArUYbtdZo
https://youtube.com/shorts/GLYVxLG8n9k
My Home is just one more way to get in touch and manage your tenancy and housing services.
We’ll always be on the other end of the phone if you’d rather speak to a member of the team.