Make a complaint

We're committed to providing an exceptional tenant experience

...but we understand that things can go wrong from time to time. If it does, it's important that you let us know. 

We use the information you provide to improve services and do our best to make sure mistakes don't happen again. Your complaint is the first step in helping us put things right.

If you need to complain, please tell us:

- what's happened or gone wrong

- why you're dissatisfied with the situation

- what you'd like us to do to put things right

You can make a complaint by completing the form below.  Alternatively, speak with a member of the team, reach us by phone on 01387 321300 or send an email to customerservice@loreburn.org.uk