Tenant policies

Our tenant policies are your go-to source for understanding the key guidelines and services we offer to support you during your tenancy.

Here, you can find essential information on a variety of important topics, including safety protocols, complaints handling, estate management, and more.

Tenantpol

Aids & Adaptations
Alterations & Improvements
Anti-Social Behaviour
Asbestos Management
CCTV
Choice-Based Lettings
Compensation
Complaints Handling
Damp and mould
Electrical Safety
Estate Management
Fire Safety
Furniture & Equipment
Gas Safety
GREAT Goodbye
Health & Safety
Income Maximisation
Legionella
Pets
Reactive Repairs
Rent Setting

Rent Setting (currently under review)

Service Charge
Tenancy Changes
Tenancy Sustainment