Damp & Mould

We take reports of damp and mould very seriously. 

If you're a tenant, it's important to let us know if you see signs of damp or mould in your home so we can help identify the cause and decide the best course of action.  

When you contact us, we’ll need to ask you a few questions to help understand the problem and for us to agree the next steps.

You can report problems to our Repairs team directly on 01387 321 300.  Alternatively, please complete the online contact form below which asks some questions about the problem, and we’ll be in touch within 5 working days. 

If you're a shared owner, you can find more information and advice on how to prevent and treat damp and mould here. 

Why does damp and mould occur?

Damp and mould can be caused by any of the following:

  • Penetrating damp – caused by rainwater penetrating through the external structure, for example the roof if slates or tiles have slipped or are missing, or if there are defective guttering or rainwater pipes.  This is usually recognisable by a well-defined damp patch. 
  • Rising damp – caused by damp rising from the ground moving up through a wall or floor.  It will only affect basements and ground floor rooms and can often be visible by a tide mark low down on the wall. 
  • Defective plumbing - such as leaking pipes, wastes or overflows.  Plumbing defects usually look and feel damp to the touch and remain damp whatever the weather conditions. 
  • Condensation created by high levels of moisture in the air.   There are three factors which impact upon the amount of condensation a home produces:
    • How much moisture is created by daily living activities
    • The temperature of the home and how cold or warm the air is
    • How much air circulation there is within the home and how well the home is ventilated

Tell us about damp or mould in your home via the form below.

Which is your preferred method of contact? ( required )
Can you describe what it looks like? ( required )
Click or tap here to add file

Other useful information

Are the extractor fans in your home working? ( required )
Do you notice condensation on glass or other surfaces? ( required )

What we'll do next...

We want to ensure any damp and mould in your home is treated as soon as possible.

When we talk it through, we’ll aim to find out what is causing the problem and we’ll raise any repairs that you or we think might be the cause.

Where mould is present, we’ll arrange to treat the area with a suitable solution to kill any mould growth. We may also give advice if we think there are some things you can do to help.

Following any treatment, we’ll keep in touch.  We may arrange a further visit and provide you with a sensor to measure temperature and humidity levels. We’ll ask you to monitor this for a period and will keep in touch regularly to see how things are going.

If things aren’t getting better, or any repairs carried out have not resolved the problem, then we’ll carry out a specialist survey of your home to identify additional measures we can take. We’ll contact you every 6 weeks to check how things are going until you’re happy the problem is resolved.