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Balcony and window safety

Living in a high-rise building can be risky for you and your family, especially for small children.

Falls from height are a common hazard, and it's essential to take necessary precautions to avoid accidents.

To keep your family safe, keep the following in mind:

  • Do not disconnect the window restrictor on your window unless you need to open the window fully to clean it. The restrictor is a safety device that prevents the window opening wide enough to allow a child to fall out.
  • Never leave small children unattended in a room where windows or French doors leading to balconies are open.
  • Keep the area below windows and balcony railings clear of furniture or stored items. These could be used by a child to climb out of an open window or climb over a balcony railing.
  • Never keep flammable items like timber, decorating materials, or plastic toys on your balcony.
  • Avoid using outdoor patio heaters, flame pits, barbeques, electrical appliances, or gas cylinders on your balcony.
  • Do not lay any material (such as vinyl sheet or tiles) down on your balcony. These may prevent rainwater from draining properly and may also make the surface slippery when wet, causing you to slip and fall.
  • Always put out cigarettes safely and refrain from discarding ash or butts over the balcony's side. Dispose of cigarettes in an ashtray or a bucket of water or sand.

It's important to report any faults or repairs needed to your windows or balcony railings as soon as you can. Click here to fill in an online repairs form or call us on 01387 321 400.