We held our Annual General Meeting on 3rd September, where Convener Alan Sandey and senior officers shared updates on financial performance, operational achievements, and future plans. Chief Executive Kirsteen, reflected on the highlights of the year and praised the dedication of Loreburn’s Management Committee and staff teams and the culture, particularly the commitment to tenants.
The year’s key achievements included the retrofitting of homes to improve energy efficiency and reduce costs for tenants, the completion of 44 new homes, and a strategic partnership with the NHS to develop a community hub integrating housing, health, and social care services in the west of the region.
In a challenging financial environment marked by rising energy costs, high interest rates, and government funding cuts, we confirmed that funding was secured for capital projects. Investment in homes this year has been increased to £6.9 million, up from £5.1 million last year, reflecting our focus on tenant priorities.
Operational performance remained strong, particularly in emergency repairs, repairs completed on the first visit, and an average relet time of 11 days, significantly outperforming the sector average of 56 days. While we acknowledge some areas of decreased tenant satisfaction, we have developed targeted plans to enhance service delivery and further strengthen the Tenant Scrutiny Group.
Future priorities include the expansion of technology to improve tenants’ service experience and reviews in key areas such as rent restructuring, tenant engagement, and environmental strategies, all responding to tenant feedback.
Mr Sandey emphasised Loreburn’s continued commitment to do what matters most to tenants while maintaining our financial health. He also extended thanks to outgoing Committee Members for their invaluable contributions to the organisation.