What is Universal Credit Full Service?

From 16th May 2018 any person needing to submit a new claim for benefits or experience any changes to an existing benefit claim, you will need to apply online for Universal Credit.

Universal Credit is one monthly payment, for people of working age, who are out of work or working and on a low income. If you currently receive any of the following benefits please read as this applies to you.

● Working Tax Credit

● Child Tax Credit

● Housing Benefit

● Job Seekers Allowance (Income Based)

● Income Support

● Employment & Support Allowance (Income Related)

If you are of State Pension Age then the information on Universal Credit in this article does NOT apply to you.

Please watch this short video below to see how Universal Credit works:

How To Claim Universal Credit

You will need to apply and manage your Universal Credit claim online at https://www.gov.uk/apply-universal-credit 

When claiming you will need to provide your bank account details, your email address and proof of your rent so that your housing costs are included in your claim (this is your Housing Element and it replaces Housing Benefit).

If you need assistance with applying or managing you claim online please contact your Income Officer on 01387 321300.

Paying Your Rent and Universal Credit

It is the responsibility of all customers to ensure that rent is paid to Loreburn in advance, and you can ensure that this happens on a regular and ongoing basis by setting up a direct debit to pay your rent.

All new claimants for Universal Credit, in Scotland, can ask for their housing element (the sum that the DWP agrees to pay towards rent as part of your Universal Credit) to be paid directly from the DWP to Loreburn HA. You can discuss these options with your work coach at the job centre.

Those Currently Claiming Universal Credit in Dumfries & Galloway

Any person already receiving Universal Credit though the “live” service will be contacted by the DWP on or after September 2018 and asked to submit an online application so they can be transferred across to the Universal Credit Full Service.

Universal Credit – Payment Frequency

Universal Credit is paid monthly into your bank account however all new claimants for Universal Credit in Scotland are able to ask to receive smaller payments twice per calendar month instead of a single monthly payment. Please consider this if you feel that it would help you to manage your money more effectively.

REMEMBER – If you make a claim for Universal Credit it will normally take at least five weeks until your first payment is made. If this will cause you financial difficulties you will be able to request an advance payment up to the anticipated amount of your first payment. This will be in the form of an interest free sum repayable over a period of up to a year.

If you require any help, the Universal Credit Helpline is: 0800 328 5644 Calls to this number are free of charge.