We Are Here To Help!
We know it can be a difficult and stressful time if you do fall behind with your rent, but please do not ignore it, talking to us is an important first step. If you're struggling to keep up with your rent payments please contact your Income Officer who will see how we can help.
If you find yourself in rent arrears we will help by agreeing an affordable payment plan in order to clear your account and get you back on track. However, you need to be realistic about how much you can afford to pay, we don't want you to agree to any arrangement that will cause unnecessary stress.
If you fail to adhere to an agreed payment plan and do not work with us to try and recitify your arrears we will take legal action, which may risk your tenancy.
Help us to help you, by keeping us up to date with changes in your circumstances. The sooner we know there is a problem, the more we can do to help you resolve it.
Help With Your Rent
Do you qualify for Housing Benefit payments? Contact your Income Officer for guidance and assistance in completing an application. Housing Benefit can help you with all or part of your rent and for your convience payments can be made directly to Loreburn Housing. If you only qualify for partial Housing Benefit, we will expect you to pay the shortfall not covered by Housing Benefit.
Please be aware some new benefit claims are now being processed as Universal Credit instead of Housing Benefit, contact Dumfries and Galloway Council for more information. Also for benefit entitlement the Turn 2 Us website offers a range of advice.
Are You Eligible For Any Other Help?
You may also qualify for other benefits which could help you to boost your income and manage your spending and your debts better.
Our Income Services Officers are available to assist with maximising your household income, providing you with information and guidance and ensuring you are in receipt of all the benefits you are entitled too. Contact your Income Officer for more information.