We Are Here To Offer Financial Help

Need some general money advice or facing a particular financial issue? Call your Income Officer and they can provide you with assistance. Do not suffer in silence our Income team are well equipped to help our customers with information and advice on a range of different benefits and support agencies.

You may qualify for benefits which could help boost your income and manage your spending and your debts better. We can assist with maximising your household income ensuring you are in receipt of all benefits which you are entitled too. Find out more information below, or contact your Income Officer to assist.

Scottish Welfare Fund

Dumfries & Galloway Council manage Crisis Grants from the Scottish Welfare Fund to offer a safety net in the event of a disaster or emergency.

A crisis grant may help if:

  • you experience a disaster (like a fire or flood).
  • you have an emergency (like losing money or having to use all your money to visit a sick relative in hospital).
  • you need help with costs that have arisen as a result of emergency or disaster, to keep you and your family safe from harm.

The help you could receive depends on the problems you may be facing. You might get money or another form of support such as a voucher, fuel card or furniture.

A Crisis Grant could help if your benefits were stopped or suspended and you didn’t have money for electricity or food.

You can contact the Scottish Welfare Fund team online or call Dumfries & Galloway Council on 0303 333 3007 who will be able to help you with the application process.  Alternatively, contact your Income Officer who will assist you with your claim.

Are You in Debt With Gas or Electricity?

If you’re in debt with your electricity or gas supplier thanks to cold weather and rising energy costs, Loreburn and the British Gas Energy Trust may be able to help.

The British Gas Energy Trust, which incorporates the Scottish Gas Energy Trust, is an independent Charitable Trust that contributes to the relief of poverty, with a particular focus on fuel poverty, helping those who are struggling to pay for their energy consumption get back on their feet and remain debt free in the future.

If you are struggling with your energy costs and would like to talk to us, please contact your Income Officer

If You Have Reached Pension Age, You May Be Eligible for Attendance Allowance!

Have you reached pension age? Do you need extra help to manage your illness or disability? If so, you could be eligible for an Attendance Allowance - and the team at Loreburn Housing are on hand to help you with your application.

"During a visit, the customer raised that due to ill heath they were struggling.  We requested a new application form and assisted the customer to complete it.  The customer was awarded the lower rate of Attendance Allowance which was back dated to the date the form was requested.  This payment is currently £59.70 per week"

If you would like further advice about claiming Attendance Allowance, contact your Income Officer

Be Aware of Loan Sharks!

Loan Sharks1Money lenders who operate without authorisation from the Financial Conduct Authority are termed Loan Sharks.

They generally charge high rates of interest, do not provide any paperwork stating any agreements made, and often take illegal action, such as threatening behaviour, violence or reposession of valuables if debts are not paid.

Trading Standards Scotland can offer immediate and long term support to help you move away from using Loan Sharks.

They can provide a wide range of free services including; Debt Advise, Income Maximisation, Credit Unions, Addiction Counselling, Local Support Groups , and Adult Learning.

If you need any confidential advice, or wish to report a suspected Loan Shark, contact The Scottish Illegal Money Lending Unit on 0800 074 0878.

Help with School Clothing and Meals

Dumfries & Galloway Council offers assistance to families in receipt of certain qualifying benefits to help with the costs of buying school uniforms and providing school meals.

School Clothing

The award of clothing grants is to assist with the cost of school clothing for families who are on a qualifying benefit or on a low income.

Grants will not be awarded to pupils aged 16 (or who turn 16 between 1 March and 30 September) until after the summer holidays. The school will be required to confirm attendance.

Clothing grant payments from Dumfries and Galloway are now paid directly to the applicant's bank account. You must fully complete the method of payment election form attached to the application.  Payments can't be made to Post Office accounts.

School Meals

All pupils in Primary 1, 2 and 3 are given free school meals throughout Dumfries & Galloway.  However, free school meals are available for local families on qualifying benefits for older pupils at primary and secondary school in certain situations. Your child will receive free school meals if you receive any of the benefits detailed below.

Qualifying Entitlements

  • Income Support
  • Jobseeker's Allowance (Income based)
  • Employment and Support Allowance (Income based)
  • Child Tax Credit on its own, with an annual taxable income of less than £16,105 (subject to change)
  • Child Tax Credit and Working Tax Credit with an annual taxable income of less than £6,420 (subject to change)
  • Support under Part VI of the Immigration and Asylum Act 1999
  • Universal Credit

You must notify the Education & Services Department if there are any changes to your financial circumstances.

How to Apply

To apply for assistance with School Clothing and meals you can call 01387 260493, visit your local DG Customer Service Centreor contact:

Education Support Service
Children, Young People & Lifelong Learning (CYPLL)
St Teresa's Education Centre
Lochside
Dumfries
DG2 0DY