Your Rent

Loreburn is committed to keeping rents as low as possible whilst providing good value for money for our customers. As a non-profit making charitable organisation, any surpluses we make are reinvested in our existing housing, help fund new services and provide new affordable housing for rent. Should you need any help or advice in regards to your rent, please contact us.

Annually, the Management Committee considers our loan and debt position, our maintenance commitments, cashflow analysis and other costs before proposing a rent level. They do this in order to ensure the organisation is financially stable and viable. Customers are consulted on the proposed rent levels every year and after receiving their views and considering their feedback, the Committee make a final decision about what the rent levels will be for the following year.

Paying Your Rent

Your rent is due every week, in advance. We offer a number of different payment methods in order to make paying your rent as easy as possible.

phone icon Phone us on 01387 321300 to pay over the phone with your debit card.

 Set up a direct Debit with your bank.

Allpay cards can also be provided to customers giving the options of paying on the Allpay website or at different locations detailed below.  If you would benefit from one, or if you have misplaced or lost your card, please contact us to request a new one.

Allpay Logo Pay online with your Allpay card. Click on the icon to take you directly to the Allpay website.

Post Office Logo Pay at your local Post Office with your Allpay card.  Click on the icon to find your nearest branch.

PayPoint Logo Pay at a Paypoint location with your Allpay Card. Click on the icon to find your nearest store.

Service Charges

A service charge is something “over and above” what a tenant would normally pay for occupying a house.  It is a payment that is made towards the costs of providing additional services within your scheme or block, for example ground maintenance or communal cleaning.  The service charge is calculated based on the actual cost for the contractor undertaking the work at that scheme or development divided by the number of tenants.  Service charges are reviewed on an annual basis and take into account any over or under recovery of the actual costs from the previous year.  These charges are eligible for Housing Benefit or Universal Credit. 

The Service Charge Officer can be contacted on 01776 233109 or email MartinaM@loreburn.org.uk. 

Income Team