Your Rent

Loreburn is committed to keeping rents as low as possible whilst providing good value for money for our customers. As a non-profit making charitable organisation, any surpluses we make are reinvested in our existing housing, help fund new services and provide new affordable housing for rent. From 4 April 2016, rents are charged on a weekly basis. Should you need any help or advice in regards to your rent, please contact us.

Annually, the Management Committee considers our loan and debt position, our maintenance commitments, cashflow analysis and other costs before proposing a rent level. They do this in order to ensure the organisation is financially stable and viable. Customers are consulted on the proposed rent levels every year and after receiving their views and considering their feedback, the Committee make a final decision about what the rent levels will be for the following year.

Paying Your Rent

Your rent is due every week, in advance. We offer a number of different payment methods in order to make paying your rent as easy as possible. Please note that as of 28th April 2017 we no longer cash as a means of payment.

Allpay cards are provided to every customer at sign up, if you do not have an Allpay card or if you have misplaced or lost your card please contact us to request a new one.

Allpay Logo Pay online with your Allpay card. Click on the icon to take you directly to the Allpay website.

phone icon Phone us on 01387 321300 to pay over the phone with your debit card.

Post Office Logo Pay at your local Post Office with your Allpay card.  Click on the icon to find your nearest branch.

PayPoint Logo Pay at a Paypoint location with your Allpay Card. Click on the icon to find your nearest store.

Mastercard Visa Pay with your debit card in your local Loreburn office.

 Set up a direct Debit with your bank.

Check Your Tenancy Balance

We are pleased to offer our customers the facility to check their current tenancy balance by either email or text. To use this service you require your individual "tenancy sequence number" which can be obtained by calling our offices on 01387 321300.

Please ensure that we have the correct and up to date mobile number and email address on file for you.

To receive a text message detailing your current balance:

Text ‘Balance xxxxxxx’ (seven digit Tenancy Sequence Number) to 07860 035 494

To receive an email detailing your current balance:

Email ‘Balance xxxxxxx’ (seven digit Tenancy Sequence Number) to info@loreburn.org.uk.

With rent added weekly it is a good idea to keep on top of your finances, with this service allowing you to check your balance at your convenience. 

Service Charges

Depending on where you live, in addition to your rent, you may also pay a service charge based on the actual costs of the services we provide you with. Service charges are reviewed each year taking into account the actual costs, the projected costs for the coming year and any surplus / deficit carried forward from the previous year. Our aim is to keep service charges affordable whilst providing value for money.

Should you need any help or advice in regards to service charges, please contact Martina Moore on 01387 321300.

Income Team Margaret Thomson