FAQs - Tenancy Management - Updated 27th May 2021

Will complaints and anti-social behaviour cases still be investigated?

Yes, we are continuing to respond to complaints and anti-social behaviour enquiries.  However, there may changes in the way we are able to respond.  We will be able to attend in person but will observe social distancing and be wearing PPE.  We will ensure you are provided up to date guidance at the time of your call or email. 

Will staff still visit my home?

As per Scottish Government guidelines, we had ceased all non-essential home visits for now.  However due to the reduction to Level 2 we are now able to visit you in your home, but will still have to observe social distancing and wear PPE.  You can still contact your Neighbourhood and Income Officers directly on their mobile numbers if you have any queries or urgent issues.

Will estate management walkabouts with customers still go ahead?

The Neighbourhood Officers are now carrying out monthly Estate Management Checks, however we are not yet able to do these accompanied with customers.

The Neighbourhood Officers are now out in their patches, and you can speak to them when they are in the area, but this is still restricted to outdoor areas only at present.  You can of course contact them also by phone, text or email.