FAQs - Tenancy Management 

Will complaints and anti-social behaviour cases still be investigated?

Yes, we are continuing to respond to complaints and anti-social behaviour enquiries.  However, there may changes in the way we are able to respond.  We will be able to attend in person but will observe social distancing and be wearing PPE.  We will ensure you are provided up to date guidance at the time of your call or email. 

Will staff visit my home?

If staff  need to visit they will observe social distancing and wear PPE.  You can still contact your Neighbourhood and Income Officers directly on their mobile numbers if you have any queries or urgent issues.

Will estate management walkabouts still go ahead?

Neighbourhood Officers are carrying out monthly Estate Management Checks, however we are not yet able to do these accompanied with customers.

You can speak directly with Neighbourhood Officers when out in their communities and you can of course contact them by phone, text or email.