FAQs - Repairs and Planned Works

Are you currently carrying out repairs?  

As of 26th April we have now resumed repairs and have been contacting everyone who had reported a repair to make an appointment. If you have a new repair or want to enquire about progress with an outstanding repair, please contact our Repairs Team directly on 01387 321400. Alternatively, you can email us with any non-emergency repairs or queries - repairs@loreburn.org.uk 

We will continue to carry out the necessary safeguards whilst undertaking work in your home.

 
I’m due a gas, electricity or legionella service soon, will this still go ahead? 

Yes, these are still going ahead as planned but please let us know immediately if you’re self-isolating or have been diagnosed with Covid-19. If you tell us you’re self-isolating or have been diagnosed, we’ll ask you to either go into another room or step outside the property. Please don’t be alarmed or offended by these measures as we’re committed to keeping you and our colleagues as safe as possible. 

If you do have an appointment, please make every effort to be at home and answer your door to allow our team to work as effectively as possible, keeping you, your family and our communities safe. 

I’m due to have a new kitchen/bathroom/ heating system installed. Will this still work go ahead? 

Our investment programme has now resumed and we'll be in touch to arrange all appointments.    

I’m due to have some external work done to my property.  Will this still go ahead?

Yes, although this was suspended for a while, these works are now taking place.  

Will grounds maintenance still be undertaken at my development? 

Yes, any regular grounds maintenance is also underway.

Please contact us if you need any more information.