FAQs -Repairs and Planned works

Will you still be carrying out repairs during the coronavirus outbreak?

  • We will be attending emergency repairs ONLY.  To learn more about what is regarded an emergency, please visit our repair page.
  • All other repairs and appointments previously scheduled have been postponed for the time being. We will be in touch in due course to rearrange all outstanding appointments, however at this stage we are not able to advise when this will be.

If someone in my household is showing symptoms, self-isolating or has tested positive for coronavirus, will you still be able to do an emergency repair to my home?

If a repair is an emergency and can’t be postponed, we will assess it on an individual basis and decide if a member of our team can safely complete the necessary work. Our priority is the safety of our staff and customers.
We will consider the best course of action while adhering to the necessary safety measures, which will include:
  • Wearing protective equipment,
  • Asking the affected person to move to another room or to leave the property while work is completed,
  • Cleaning the affected area before starting work,
  • Make safe service – i.e leaving temporary heating if your boiler breakdown.


I’m due a gas, electricity or legionella service soon, will this still go ahead?

Yes, at the moment these will still go ahead as planned, per guidance from the Government.

Although please contact us immediately if you’re currently self-isolating or have been diagnosed with Covid-19. If you tell us you’re self-isolating or have been diagnosed, we’ll ask you to either go into another room or step outside the property. Please don’t be alarmed or offended by these measures as we’re committed to keeping you and our colleagues as safe as possible.

If you do have an appointment, please make every effort to be home and answer your door to allow our team to work as effectively as possible, keeping you, your family and our communities safe.

I’m due to have a new kitchen/bathroom/heating system installed. Will this still work go ahead?

All of our planned maintenance programmes are currently suspended.  Any works due to start in coming weeks will now be postponed until further notice.
We will be in touch in due course to rearrange all outstanding appointments, however at this stage we are not able to advise when this will be.
We’re continuing to monitor government guidance and will provide responses as necessary. 

I’m due to have some external work done to my property. Will this still go ahead?

All of our planned maintenance programmes (including external painting, windows, doors etc) are currently suspended.  Any works due to start in coming weeks will now be postponed until further notice.
We will be in touch in due course to rearrange all outstanding appointments, however at this stage we are not able to advise when this will be.

Will grounds maintenance still be undertaken at my development?

At this time your Grounds Maintenance teams will not be on site, they are looking into Government guidance on their area of work and will confirm if they will stand down along with the rest of the construction sector or if they will be able to continue.

We will be in touch once confirmation has been given from the Government.