Following the outbreak of the coronavirus (Covid-19), we have been closely monitoring the situation and will keep you updated via our website and social media in relation to any changes to our day to day service.
The health and wellbeing of our customers is paramount, and we are taking steps, in line with UK Government and Public Health guidance, to minimise the risk to customers and staff.
We are aware that some of our customers may experience loss of income due to the virus and its impact on businesses. If you are concerned about this please call our Income Team on 01387 321 300 and they will be able to offer advice. We are committed to doing all we can to support our customers during this difficult time.
We are monitoring the level of risk in our developments and will follow the advice given by the UK Government and Public Health. However, there are a number of steps you can follow to help keep yourself and others safe.
Please practice good hygiene:
- Properly wash and dry your hands regularly
- In our Later Living and Young People`s Supported housing, please use the hand sanitiser we have provided (where available) when entering and leaving
- Please use tissues when coughing or sneezing, and put them in the bin straight after use
- We have instructed our staff to follow this guidance.
For more information about coronavirus and how you can protect yourself, please visit NHS Inform.
If you are experiencing a fever, cough or shortness of breath within 14 days of returning from China, Hong Kong, Japan, Macau, Malaysia, South Korea, Singapore, Taiwan or Thailand, please phone your GP or NHS 24 immediately and follow their advice. Do not go to A&E or your GP surgery.
If you have returned from Iran, specific lockdown areas in northern Italy, special care zones in South Korea and the Hubei province in China, please seek advice from NHS 24 and follow their advice.
For the latest government information and guidance on travel, you can visist https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-travellers).
Stay safe & keep informed
FAQs - Loreburn & Covid-19
We have put together some FAQs to help keep our customers and communities up to date with how we are continuing to provide our services during these unprecedented times.
- Household Income and Support
- Repairs and Planned Maintenance
- Tenancy Management
- Precautionary Measures
- Advice for Customers
- Things to Do...
Other useful links and Information
A new helpline has been opened to provide advice to Scots who are at high risk from coronavirus and do not have a support network at home.
The service is aimed at people who are older, disabled, are pregnant, or who received a flu jab for health reasons. It will connect them to local services which can help provide food and medicine as well as emotional support. The phone number is 0800 111 4000.