Nicola Thom

NT - Gallery Photo

I recently joined Loreburn on a temporary basis covering the role of Interim Director of Housing Services.  I have worked in housing for 30 years (which is a scary thought) having started my career in Glasgow and moved to Ayrshire about 20 years ago.  I have worked in all areas of front line service delivery and in the past 13 years or so as a senior officer in local authorities as well as housing associations.  My most recent posts were that of Director of Operations for Irvine Housing Association, and during that time I had the opportunity to take the seconded role of Managing Director.  Following that secondment, I took a bold leap and started to work for myself as a consultant offering support, project work, and interim services within the Housing Sector.  This step has led me to Loreburn which I am delighted about and am thoroughly enjoying getting to know Dumfries and Galloway, my new colleagues and our customers. 

My particular passion has always been about the customer experience and I have devoted my career trying to ensure that everyone that our services touch receives the utmost respect, support and guidance to meet their needs.  I am really keen to hear your views about our services and am currently helping the team to develop new ways of getting your feedback and your ideas.  I am also supporting our drive toward agile working.  This will enhance the services you receive from our team in a more accessible way. The work that I am doing is reviewing our existing practice – what do we do well/what can be improved – and this is where your feedback and ideas area crucial.  So please keep an eye out for further news in the coming months, on our Facebook page or on our website and in our offices and please get involved.

We are also recruiting to a new post of Head of Housing which we hope will lead to a new colleague joining us early in the New Year.  In the meantime, please do not hesitate to contact me should you wish to discuss any aspect of our services – I would be more than happy to hear from you.  Finally, have the most fabulous fun over the festive period with family and friends – I look forward to meeting many of you in 2019.

Contact Details

Email: NicolaT@loreburn.org.uk 

Direct Dial: 01387 321352