Having worked for Loreburn since 2005 I have seen it change and grow tremendously over the years, and I am truly excited to be part of the organisation as we rise to new challenges and find innovative solutions to ensure success.
Starting as a Customer Advisor I have since been a Housing Officer, Factoring & Shared Ownership Officer and Team Leader. Completing my Post Grad Diploma in Housing Studies fairly early on in my Housing career helped develop my knowledge & understanding and I have been able to build on this over the years. I love working in Housing as no two days are the same and knowing that Loreburn makes a real difference to our customers lives is really fulfilling.
My role as Customer Experience & Income Manager involves developing the teams to ensure a positive customer experience whilst also working hard to mitigate the risk that benefit reform poses to our business. Offering and demonstrating value for money is a key objective at Loreburn so I always look for ways to innovate and make better use of IT solutions to drive efficiencies.
Outside of work I enjoying playing golf regularly, especially in the good weather. I also enjoy long walks with our dog, and running around after my daughter.
Direct Dial: 01387 321307
Work Mobile Number: 07872 126988