Meet Our GREAT Teams
We are governed by a Management Committee made up of up to 15 members, all with a keen interest in housing, local communities and making a positive contribution. Our Management Committee is led by our Convener Russell Brown, Vice-Convener Peter Ward and Secretary Mike Jones. We have around 100 staff supporting our Management Committee to deliver great services to our tenants and other customers to ensure they have the best experience possible.
Our Neighbourhoold Officers are our 'go-to' people out in our communities! Their role is to provide a range of tenancy and housing management services, working with local people to help our communities prosper. Our Neighbourhood Officers will assist with:
Tenancy Management and Sustainment
We will work with you to manage and sustain your tenancy, providing a range of housing management and tenancy services. We can help sign post you to other services, try to implement ideas into the community and support you to maintain your tenancy for as long as possible.
We will carry out estate inspections at least once a month on the external and any internal areas of each of our developments. If you have anything you would like to discuss you can ask your Neighbourhood Officer when you see them on site, or you can email them or call them. Our estate walkabouts are an opportunity for customers to get involved in these monthly inspections and for you to share your ideas and opinions with your Neighbourhoold Officer about what you would like to see in your development. If you're interested please get in touch with your Neighbourhood Officer - they'd be delighted to hear from you to take part.
We carry out Community Involvement Events which take on many different guises, from activities to help improve the community to fun days. If you have an idea for something you would like to see your Neighbourhood Officer implement in your development, please let us know!
We want all of our customers to enjoy life in their Loreburn home. For the most part, this is the case but if there is a problem in your neighbourhoold and life is impacted by the poor behaviour of others we take this very seriously. We will investigate and deal with Anti-Social behaviour in accordance with our Anti-Social Behaviour Policy. If you have any problems you want some advice or help with, please get in touch.
Our Income Officers are responsible for maximising Loreburn's income and minimising rent losses due to unpaid rent. Loreburn is reliant on income through rents to provide services to our customers - without it, we wouldn't exist or be able to provides homes and services.
As well as maximising Loreburn’s income we are also responsible for initiatives that benefit our customers. We can assist you to ensure you are receiving all the income and benefits that you may be entitled to. We provide assistance with and signposting to agencies to help with employability, budgeting, fuel debts and other relevant support to help people manage their tenancy. We also manage our innovative Brill-I-Rent budget set up to assist customers who have been disadvantaged due to Welfare Reform.
With access to the internet and equipped with IT equipment when out in our neighbourhoods and communities, our Neighbourhood and Income Officers can visit you in the privacy of your home to assist with income and rent enquiries. If you'd like advice or support at any time, please don't hesitate to get in touch.
The Planned Maintenance team work to ensure that our housing stock meets the Scottish Housing Quality Standards (SHQS) and also that our homes meet the Energy Efficiency Standard for Social Housing (EESSH). We manage replacement of kitchens and bathrooms, upgrades to heating systems, replacing doors and windows in our properties or hot water cylinders or gas boilers. The planned team work closely with our contractors to ensure that customers have a positive experience during what can be disruptive works.
The Cyclical Maintenance team deal with all the routine maintenance and servicing. This is varied and wide ranging and includes everything from the servicing of passenger lifts, coordinating annual gas safety checks and carrying out electrical inspections, to undertaking Fire Risk Assessments, servicing lightening conductors and carrying out asbestos surveys.
The Void and Repairs team is a team of 4 that consists of an Assistant Manager, Administration Assistant and two Maintenance Officers. This dynamic team is responsible for the delivery of the repairs carried out across Loreburn’s 2267 properties. The team also manages the works carried out in void properties returning them back to a relettable condition for our new customers to ensure they receive a great property in which they can call home.
Customer & Business Support Team
Our Customer and Business Support Advisors have a broad and well-rounded knowledge of all areas and endeavour to assist with all queries first hand in order to provide a fast and efficient service. And if someone else needs to help, they can steer you in the right direction.
In addition to answering 'phone calls, emails and website and social media enquiries, the team also provide a wide range of business support to our Community Housing Teams and are involved with housing applications and property allocations via our Loreburn Lettings website.
Supported Housing – Young Peoples Service
We provide accommodation for people aged between 16 and 25 years. We provide a pathway to opportunities for Young People, whilst offering them a safe and secure environment to live with experienced qualified staff on hand to provide support, guidance and assistance.
We provide accommodation for up to 6 young people at Hope Place, Dumfries.
We aim to empower Young People to improve their quality of life, access opportunities and to be in a position to make the next step in their journey towards securing their own tenancy.
We have Supported Housing Advisors who offer support and guidance to all Young People who access our service, we aim to build confidence, resilience, establish positive routines, develop daily living skills and assist Young People to access opportunities in training, education and employment.
Our advisors handle a range of tasks, from cooking and cleaning to more in depth tasks such as accessing and applying for further education or employment. We aim to promote positive interactions between Young People living in the accommodation and promote their active involvement in providing feedback on their experience of the Supported Housing Service, anything they feel we could improve and anything that worked well for them during their time, this helps us shape our service and continue to improve the service to meet the needs and aspirations of all Young People who access our Supported Housing Service.
Later Living Enhanced Housing Service
At Loreburn we have a great team of Later Living Development Managers who work with customers aged 55 and above in 7 welcoming developments across Dumfries & Galloway.
We provide a safe and secure environment for more than 200 customers in independent, self-contained properties. Five of our properties also offer communal facilities including guest rooms, laundries, gardens and comfortable, welcoming lounge facilities.
Our skilled staff and state of the art technology offers empowerment to our customers to choose what’s right for them. We believe that regardless of age or ability, everyone has something to offer and our team work hard to encourage independence, confidence, a healthy lifestyle and a great place to live
We work closely with partner agencies to ensure a great wrap-around service for our customers whether that be a coffee and a chat or personal care.
For more information, please call or visit one of our developments. You’ll receive a very warm welcome.
Care and Repair
We help older people or those living with disabilities to continue to live in the safety and comfort of their own homes. We provide advice and assistance in applying for local authority grants for housing adaptations. The service is available to home owners, owner occupiers or tenants of private landlords. With staff based in Dumfries and Stranraer our Care & Repair service covers the entire Dumfries and Galloway Region.
Some examples of works we have been involved with include; level access showers, wet floor showers, exterior access ramps, ground floor toilets and curved stair lifts.
When we receive a referral from your Occupational Therapist we will guide you through the whole process, from making an initial visit to your home and explaining what we do and to discuss what work is required, through to the completion of grant applications, preparing tenders for the work to be carried out and ensuring works are carried out to the required standard.
If you think we might be able to assist you, please contact us. Alternatively, you can contact your local Occupational Therapist on 030 3333 3001 to ask about a referral.
Finance and Procurement
Loreburn’s finance department is a passionate team which consist of two assistants, two officers, an assistant manager led by knowledgeable and experienced finance manager. Our busy finance team ensure all our rent payments are posted to the correct rent account, invoices are posted onto our system and authorised for payment, the bank transactions are posted and various other transactions accounted for.
However, our role goes much further than just simply bookkeeping. We are responsible for managing the organisation’s cash flows and ensuring there is enough funds available for day-to-day payments. We also work closely with Loreburn’s management team in setting and monitoring budgets to ensure value for money. Our work contributes to the management and improvement of Loreburn’s operations.
We also prepare the management accounting information to assist the executive team & management committee in making strategic decisions.
Our role is also to support the rest of the organisation by leading the way on procurement. Our aim is to ensure that our procurement is value for money for our customers and that our supply chain add value to our customers as well as the communities they serve.
We’re proud to serve Loreburn & our community in the way of creating great places to live.
The Development team manages building contracts throughout the construction phase, making sure the programme is on track for completion and ensuring our houses are built to the highest possible standard. Once a development is near to completion we work with the Housing & Customer Engagement Teams for allocation of the new homes. Once the homes have been allocated and the construction phase is completed, we can then arrange site visits to handover the new homes to their new occupiers. On the handover day we walk round the new property with the customers and provide information that they require to use heating, water and electrical systems etc. We also provide a handbook to all new customers to explain the features and appliances of the new property and any information they may need in relation to defect repairs and permission for alterations and improvements. After handover the team also deal with any repair issues that might arise during the first year, passing repairs to the build contractor to rectify, timeously.
The team work with many external agencies for example; Dumfries and Galloway Council, the NHS, the Scottish Government and local communities, all providing their input to make sure we build the right homes in the right places. With the development programme well under way, we are making a major contribution to Loreburn’s overall strategy of growth by delivering new high quality, affordable, energy efficient homes.
This is a very exciting time for the Development Team as we have identified a need for a variety of different housing provisions region wide. Alongside our great quality general purpose family homes we will delivering Extra Care homes, Passive Haus homes and supported housing developments.
Our aim is to build Passive Haus certified homes and also design homes to be Dementia friendly, helping to reduce fuel poverty and meet the demands of an ageing population across Dumfries & Galloway.