What is Care and Repair?

Care and Repair DG Logo

Our aim is to allow people to remain living at home independently and safely, with confidence and dignity.  The Care and Repair team offers free, confidential, independent advice to clients, assisting them to carry out disabled adaptations to their homes.  This not only benefits the client, but it helps sustain communities and can assist in the reduction of hospital / care home admissions.  The service is managed by Loreburn Housing Association and is a natural fit to the aims and values of the Association.  We are a team of friendly, dedicated staff who are passionate about delivering good outcomes for our clients. 

The typical types of work we carry out are wet floor / level access showers, wash-dry toilets, ramps, curved stairlifts, through the floor stair lifts, external step lifts and hoists. 

Who can benefit from this service? 

We support older people over the age of 65 and disabled people of any age, who are home owners or tenants of private landlords throughout Dumfries and Galloway.  We aim to provide information, advice and support on the financial assistance available to support major adaptations working to meet all the statutory requirements for this.   

How do you get referred to Care and Repair? 

If you think you, or someone you know, would benefit from any of the above adaptations then you should contact the Occupational Therapy Department on 0303 333 3001 and they will arrange to come to your home to carry out as assessment.  If you meet their criteria they will refer you to Care and Repair. 

What will we do? 

Upon the receipt of a referral we will come and visit you in your home to guide you through the process. (Please note that due to COVID-19 we have been carrying out ‘visits’ over the phone).  We will assist you with all the paperwork, help you select contractors, most of whom are local, request quotes and apply for grant funding, relieving you of any stress that may be associated with having works carried out at your home.  Although we are your intermediary, you will decide how to proceed and who carries out the work, we will always keep you informed of progress and be available to support you throughout the process.  In terms of the contractors used, when carrying out satisfaction surveys after the works are complete we get excellent feedback and comments about them. 

What level of grant am I eligible for? 

There are two levels of grant available – a 100% grant for those who are in receipt of a qualifying benefit, eg Income Support, Guaranteed Pension Credit, Income Related ESA and an 80% grant for everyone else, meaning you will be required to pay 20% of the works.  The works are exempt from VAT.  We are also able to assist you with trying to obtain charity funding. 

Are there any other charges? 

Yes, as we have to record the grant on the properties title deed, there is a £80 Registers of Scotland fee that you will be required to pay and is not grant eligible.  We will require a copy of your title deeds, if you do not have these we can help you with this. 

How is our service funded? 

Care & Repair is funded by Dumfries & Galloway Council and D&G Health and Social Care Partnership, delivering mandatory grant supported adaptations as part of the Council’s Scheme of Assistance. 

Where are our offices? 

Although we have offices in Dumfries and Stranraer, based out of Loreburn Housing Association’s offices, these offices are now closed and staff are working from home.  We cover the whole of Dumfries and Galloway. 

Comments about the Service 

During 2020/2021, when clients were asked “Do you feel more confident that you can continue to live independently in my own home” 99% responded that they either strongly agreed or agreed, this is an excellent response and demonstrates the value of the Care and Repair Service from the client’s perspective. 

“My Care and Repair Officer was exceptionally helpful and explained everything to me, kept me updated and nothing was a bother.” 

“The Care and Repair staff were very professional and helpful in every possible way.  Thank you.” 

“Excellent service from start to finish, the whole process was clearly explained and dealt with efficiently and everybody was pleasant to speak to.” 

“Fantastic support from the Care and Repair Officer who has a lovely manner and always put my concerns at ease and felt I could trust them to help me.” 

“Fantastic service.  All perfect.  Can’t thank them enough.” 

Any other questions? 

If you have any queries, please contact the Care and Repair team on 01387 321310 or 01776 233 112, or e-mail us on careandrepair@loreburn.org.uk and we will do what we can to assist you. 

Care and Repair Examples