Care & Repair Frequently Asked Questions

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Who can benefit from this service?

We support older people over the age of 65 and disabled people of any age, who are home owners or tenants of private landlords throughout Dumfries and Galloway. We aim to provide information, advice and support on the financial assistance available to support major adaptations working to meet all the statutory requirements for this.

How do you get referred to Care and Repair?

If you think you, or someone you know, would benefit from any of the above adaptations then you should contact the Occupational Therapy Department on 030 33 33 3001 and they will arrange to come to your home to carry out an assessment. If you meet their criteria they will refer you to Care and Repair.

What will we do?

Upon the receipt of a referral we will come and visit you in your home to guide you through the process. We will assist you with all the paperwork, help you select contractors, most of whom are local, request quotes and apply for grant funding, relieving you of any stress that may be associated with having works carried out at your home. Although we are your intermediary, you will decide how to proceed and who carries out the work, we will always keep you informed of progress and be available to support you throughout the process.

What level of grant am I eligible for?

There are two levels of grant available – a 100% grant for those who are in receipt of a qualifying benefit, eg Income Support, Guaranteed Pension Credit, Income Related ESA and an 80% grant for everyone else, meaning you will be required to pay 20% of the works. The works are exempt from VAT. We are also able to assist you with trying to obtain charity funding.

Are there any other charges?

Yes, as we have to record the grant on the properties title deed, there is a £60 Registers of Scotland fee that you will be required to pay and is not grant eligible. We will require a copy of your title deeds.

How is our service funded?

Care & Repair is funded by Dumfries & Galloway Council and D&G Health and Social Care Integrated Joint Board, delivering mandatory grant supported adaptations as part of the Council’s Scheme of Assistance.

Where are our offices?

We are located within the Loreburn offices in Dumfries and Stranraer. You can contact us on 01387 321 310 (Dumfries) and 01776 233 112 (Stranraer) or by emailing 


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