Complaints

We want all of our customers to enjoy their experience with Loreburn, so if things go wrong it's important to us that you let us know why. This will give us the opportunity to make things right for you, learn from our mistakes, and improve our service.

If you would like to make a complaint, you can:






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All matters will be acknowledged and a response provided within a maximum of 20 days.

For more information, please refer to our Making A Complaint leaflet. 

Our current Complaints Policy is currently under review. Please contact the Customer Engagement team on 01387 321300 if you have any queries about how your complaint is being handled.